02 / A conversation, made simple
Contact Us
Questions about a glass detail, an order, or a favorite window? Our support channels are below.
Write to us
For order assistance, include your order number and the email address used at checkout. For product questions, include the product name and the option you are considering.
Call our support team
Service hours: 8:00 AM – 10:00 PM
China Standard Time (UTC+8).
International calling charges may apply according to your phone provider.
Help with an existing order
Tell us whether your question concerns processing, tracking, a delivery problem, a return, or a payment. Describe what happened and include relevant photos where useful.
If glass arrives broken, avoid handling sharp fragments. Photograph the item and packaging only if it is safe to do so.
Returns and business correspondence
Contact support before sending a return. The registered business address identifies our operating company; it is not an automatic return destination.
Support will provide the correct destination and instructions for an approved return.
Keep your message secure
Please do not email a full payment-card number, card security code, account password, or unnecessary identity documents. We do not need these credentials to answer a routine support request. Privacy questions can also be sent to our published support email.