03 / A few useful answers
FAQ
A closer look at our decorative glass pieces and how orders work.
Are these suncatchers electric lights?
No. They are decorative hangings that use available daylight. They do not contain a light source. Check each product page for its materials, dimensions, and included components.
Will every piece create rainbows?
Colored glass mainly displays transmitted color and texture. Only pieces with faceted prisms may create rainbow accents, depending on direct sunlight, angle, placement, and the window. A room-wide rainbow display is not guaranteed.
How should I display and care for glass hangings?
Display indoors from a secure mounting point suitable for the item. Leave clearance from windows and hard surfaces. Keep glass and chains away from children and pets. Dust gently with a soft, dry cloth. Mounting hardware is included only when expressly listed on the product page.
When will my order arrive?
Processing normally takes 1–3 business days after payment confirmation. Transit is estimated at 7–12 business days after dispatch. Weekends and public holidays are excluded. Destination-specific estimates shown before purchase apply; arrival dates are not guaranteed.
What are the shipping charges and payment options?
Available shipping methods, fees, payment methods, currency, and applicable taxes appear at checkout before payment.
Can I change or cancel my order?
Contact support promptly with your order number. Changes cannot be guaranteed after fulfillment starts. Successful pre-fulfillment cancellations have no cancellation fee; refunds are issued to the original payment method within 5–10 business days.
How do returns and refunds work?
Request an eligible return within 30 calendar days of delivery. Preference returns must be unused with original packaging and included parts; customers pay return shipping. No restocking fee applies. Approved return refunds are issued within 5–10 business days after receipt and inspection, plus provider posting time. Contact us before shipping a return.
What if something arrives broken or my parcel is missing?
Contact support. We investigate shipment problems and provide appropriate remedies. Problems attributable to damaged, defective, incorrect, incomplete, or misdescribed goods are resolved at no additional cost. Photograph damaged glass only if safe; do not handle sharp fragments.
