06 / Returns, clearly explained · Last updated: October 30, 2026
Return & Refund Policy
Request eligible returns within 30 calendar days after delivery. Contact support before sending anything.
Eligibility
Preference returns require unused goods, original condition, packaging, included parts, and purchase proof. Disclosed customization restrictions may apply. Sale pricing alone does not remove eligibility. Mandatory defect rights remain.
Start a return
Email service@lumqavi.com with order details and the reason. Support provides the approved destination and instructions; do not automatically use the registered address. Ask about destination and likely costs before purchase if needed.
Costs and product problems
Preference returns have customer-paid return shipping; outbound shipping is normally non-refundable. No restocking fee applies. Damaged, defective, incorrect, incomplete, or misdescribed goods receive an appropriate no-cost remedy, including necessary return shipping and relevant outbound charges for full-order refunds caused by our error.
Refunds and exchanges
Approved refunds return to the original method within 5–10 business days after receipt and inspection, or approval when no return is needed. Provider posting takes additional time. Exchanges depend on stock; store credit is not mandatory.
Cancellations
Request changes promptly. Fulfillment-stage changes are not guaranteed. Successful pre-fulfillment cancellations incur no fee; refunds take 5–10 business days.
Returning fragile glass
Pack glass and metal components securely so they cannot strike each other. Follow support instructions and retain tracking. Do not handle broken glass or ship loose sharp fragments without specific guidance.