07 / From order to arrival · Last updated: October 30, 2026
Shipping Policy
Processing and carrier transit are separate parts of your order.
Processing and transit
Processing normally takes 1–3 business days after payment confirmation. Estimated transit is 7–12 business days after dispatch, unless a destination-specific estimate is disclosed. Business days exclude weekends and public holidays. Delays may occur; dates are not guaranteed.
Destinations and charges
Available destinations, methods, and shipping charges appear at checkout. Import duties or clearance charges not expressly included may be payable by the recipient.
Dispatch and tracking
The registered address does not establish shipment origin or a U.S. warehouse. Email confirmations provide available tracking; split parcels may have separate details. Initial carrier scans can take time.
Changes before dispatch
Request changes promptly; fulfillment-stage changes are not guaranteed. Successful pre-fulfillment cancellations have no fee and are refunded within 5–10 business days. Customer-address reshipping costs require agreement; our delivery errors cost customers nothing.
Delivery problems
Report delays, missing parcels, or damaged, incorrect, incomplete, or misdescribed goods to support. We investigate and arrange appropriate refunds, replacements, or reshipments. Carrier handover or a “Delivered” scan does not automatically end our responsibility. Product problems receive a no-cost remedy.
Receiving glass pieces
Open fragile parcels carefully on a clear surface. If glass appears broken, keep people and pets away from fragments. Where safe, retain the packaging and photograph the condition to help support understand the issue.